Return and Refund Policy

Last updated: April 22, 2022

Returning a damaged, faulty or incorrect product

If you believe that your product is damaged, faulty, or not what you ordered, please notify us as soon as you can at coffee@themissingbean.co.uk. We will evaluate the issue and get back to you promptly with the next steps.

Your Order Cancellation Rights

You can return your item within 14 days of receiving it, by emailing us at coffee@themissingbean.co.uk, with attached proof of purchase.

We will reimburse you no later than 14 days from the day on which we receive the returned item. We will use the same means of payment as you used for the order, and you will not incur any fees for the reimbursement.

Conditions for Returns

In order for the item to be eligible for a return, please make sure that

The item was purchased in the last 14 days

The item was not used or damaged

The item was not unsealed after delivery

We reserve the right to refuse returns of any items that do not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the item to us. After we’ve received your email, you should send the item to:

6 Newtec Place, 66-72 Magdalen Rd Oxford OX4 1RE UK

We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend a trackable mail service. We are unable to issue a refund without actual receipt of the item or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at coffee@themissingbean.co.uk